As a federally chartered, public purpose, government agency, we work to increase affordable and sustainable homeownership opportunities for creditworthy individuals who lack
down payment funds.
Customer satisfaction is meaningless without customer loyalty. Only customer loyalty matters, and that is why we strive for excellence. Each of our employees is dedicated to serving you in the most efficient and accurate manner possible.
Lucy is dedicated to helping everyone; the borrowers, her team mates, her peers in other departments and the company. I think she’s a shining example of someone who truly is bought in on helping people in every aspect of her life. She works so hard and is always so focused. She is always willing to take Spanish calls, even when they are for sales! She is always so positive and can always bring us out of the dumps on a hard day. She is the literal personification of a hibiscus flower. She is just so beautiful and her kindness just radiates through. She is incredibly talented and is multifaceted. She cares about this company and about the borrowers and that is why she is more than deserving of the Service Excellence Award.
As written by Richard Ferguson, President of CBC Mortgage AgencyAnthony: Anthony worked some crazy hours during the month of February. I have witnessed Anthony’s dedication to completing tasks asked of him by Mat L. and servicing as well. He has checked numerous escrows and payment histories on several occasions and has done so within the time limits that are assigned with the associated task. I’ve also seen Anthony answer customer questions about insurance and escrow payments – Anthony always addresses these questions in a professional and timely manner. Anthony is a workhorse – and on a personal note, I’m grateful for his cooperative attitude and his willingness to tackle whatever assignment is given to him.Ame: She is willing to jump in and help when needed to cover the front desk/receptionist, especially during the times we needed the coverage the most while looking for a new receptionist. Ame does an amazing job getting the info needed before sending the call over to any department, especially for Servicing. She is also very professional and helpful on calls that I’ve seen/heard when I’m around her.Zach: He has done a great job with the coop knowledge videos he’s put out recently. This is by far the most engagement I’ve seen from the Coop in a long time, and it no doubt has to do with his creativity, humor, and great information he’s putting into those videos. He’s always a pleasure to work with and his efforts to make people laugh and smile in this crazy situation haven’t gone unnoticed by the company. I’ve had quite a few discussions with other employees about them and they are all loving what he’s putting out.
Congrats to Mark Goold for exceptional customer service. He is the recipient of the September Service Excellence award. Quoted from a correspondent “I just wanted to take this moment to let you know what a great employee you have, Mark Goold, he’s helped me a few times on registering my Chenoa loans with you guys and he’s made the process so easy and he’s been so accommodating and helpful with all my questions. I wanted to acknowledge his tremendous support he’s provided to me and let you know what an asset you have at your company”.
Congrats to Mercedes Salazar for her outstanding leadership, commitment, and dedication in managing the monumental task of selling nearly 1500 2nd mortgage Notes. This led to one of the biggest “wins” in our company history. In addition, she recently went dumpster diving to find some missing packages which were accidentally thrown away. Had she not done this, we would be missing a number of documents including a couple of 1st Notes and Deeds.
For the month of July, we are recognizing Colette Ewell for the Service Excellence Award, as an example to the company of one who went above and beyond to ensure customer loyalty. Colette had a vacation planned, and a fellow employee set to cover for her during her much deserved time off. When the covering employee was unexpectedly hospitalized for that week, Colette managed to cover her responsibilities remotely between the time she had planned to spend with her family. She did this without complaint and without skipping a beat. Colette, thank you for your personal investment in the success of our company to ensure customer loyalty!
Kayla Scott for some of the comments made about her: “invaluable” “professional” “constant hard work” “incredible attitude”
Chelsea Johnson for some of the comments made about her: “assists above and beyond her job description when asked for help.” “Pleasant, professional”. Also a comment about how she helped someone out, for that person to find out later that she was no longer responsible for the thing asked of her, but that she had helped anyways.
If you would like more information about this program, please contact our program development team.
Phone: 866-563-3507
Email: info@chenoafund.org
CBCMA Does Not Originate Mortgage Loans. This is not an offer to lend money nor a solicitation of a mortgage application by CBCMA.