Service Excellence

OUR MISSION:

As a federally chartered, public purpose, government agency, we work to increase affordable and sustainable homeownership opportunities for credit worthy individuals who lack
down payment funds.

OUR COMMITMENT:

Customer satisfaction is meaningless, without customer loyalty. Only customer loyalty matters and that is why we strive for excellence. Each of our employees is dedicated to serving you in the most efficient and accurate manner possible.

EMPLOYEES RECOGNIZED FOR EXCEPTIONAL SERVICE EXCELLENCE

• September 2018 - Mark Goold



Congrats to Mark Goold for exceptional customer service. He is the recipient of the September Service Excellence award. Quoted from a correspondent “I just wanted to take this moment to let you know what a great employee you have, Mark Goold, he’s helped me a few times on registering my Chenoa loans with you guys and he’s made the process so easy and he’s been so accommodating and helpful with all my questions. I wanted to acknowledge his tremendous support he’s provided to me and let you know what an asset you have at your company”.

• August 2018 - Mercedes Salazar



Congrats to Mercedes Salazar for her outstanding leadership, commitment, and dedication in managing the monumental task of selling nearly 1500 2nd mortgage Notes. This led to one of the biggest “wins” in our company history. In addition, she recently went dumpster diving to find some missing packages which were accidentally thrown away. Had she not done this, we would be missing a number of documents including a couple of 1st Notes and Deeds.

• July 2018 - Colette Ewell



For the month of July, we are recognizing Colette Ewell for the Service Excellence Award, as an example to the company of one who went above and beyond to ensure customer loyalty. Colette had a vacation planned, and a fellow employee set to cover for her during her much deserved time off. When the covering employee was unexpectedly hospitalized for that week, Colette managed to cover her responsibilities remotely between the time she had planned to spend with her family. She did this without complaint and without skipping a beat. Colette, thank you for your personal investment in the success of our company to ensure customer loyalty!

• May 2018 - Kayla Scott



Kayla Scott for some of the comments made about her: “invaluable” “professional” “constant hard work” “incredible attitude”

• April 2018 - Chelsea Johnson



Chelsea Johnson for some of the comments made about her: “assists above and beyond her job description when asked for help.” “Pleasant, professional”. Also a comment about how she helped someone out, for that person to find out later that she was no longer responsible for the thing asked of her, but that she had helped anyways.